Privacy Policy

Effective Date: Monday 16th December 2024

At Solindo Stays, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.solindostays.com] ("Site"). By using our services, you consent to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, and any information required for bookings via Lodgify.

  • Reservation Details: Booking dates, accommodation preferences, and travel details.

  • Payment Information: Credit card or other payment details (processed securely by third-party payment processors).

  • Communications: Information you provide through emails, customer support requests, or forms.

  • Cookies and Tracking: Cookies, web beacons, and similar technologies to enhance your browsing experience (see Section 6 for details).

2. How We Collect Information

We collect information in the following ways:

  • Booking Forms: Information provided through forms connected to Lodgify.

  • Newsletter Forms: Information provided to subscribe to our newsletters.

  • Automatically: When you visit our website through cookies and analytics tools.

  • From Third-Party Platforms: Lodgify for bookings and Flodesk for email database management.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your reservations via Lodgify.

  • To communicate with you, including sending reservation confirmations, updates, and customer support.

  • To send tailored newsletters and promotions about events, retreats, and stays (managed via Flodesk).

  • To analyze website traffic and audience behavior for improvement of services.

  • To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

  • Service Providers: Lodgify (booking management) and Flodesk (email storage and newsletters).

  • Legal Obligations: When required by law or in response to valid legal requests.

  • Business Transfers: In connection with a merger, sale, or transfer of assets, your information may be shared.

5. Data Retention

We retain your personal information for as long as the company is in business or until you request us to delete it.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us analyze website traffic, personalize content, and remember your preferences.

When you visit our website, you will see a cookies banner allowing you to:

  • Accept all cookies;

  • Manage cookies preferences;

  • Decline all non-essential cookies.

You can also manage your cookie preferences through your browser settings at any time.

7. Your Privacy Rights

You have the following rights regarding your personal information:

  • The right to access, update, or delete your data.

  • The right to unsubscribe from newsletters and promotional emails.

  • The right to ask what information we hold about you and request updates or deletion.

To exercise these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no data transmission over the internet can be guaranteed as 100% secure.

9. International Data Transfers

If you are located outside Costa Rica or Canada, your information may be transferred to and processed in these countries, which may have different data protection laws. By using our services, you consent to this transfer.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Site with the "Effective Date" indicated at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Solindo Stays
Email: info@solindostays.com
Phone: +506 8947 1777
Address: Solindo Stays, Condominio Vista Bella Lote 107, Playa Marbella, Cuajiniquil 50306, Santa Cruz, Guanacaste.